We understand that you may have questions about our services, processes, and policies. To help you get the information you need quickly, we’ve compiled a list of frequently asked questions. If you don’t find the answer to your question here, feel free to contact us directly—we’re always happy to assist!
1. What types of cleaning services do you offer?
We offer a variety of cleaning services, including house cleaning, maid services, deep cleaning, move-in/move-out cleaning, pet-friendly cleaning, and commercial cleaning for offices and other business spaces. We also offer specialized services tailored to your specific needs.
2. Do you bring your own cleaning supplies and equipment?
Yes, we provide all the necessary cleaning supplies and equipment. We use high-quality, eco-friendly products to ensure your home or office is clean and safe for your family, pets, and employees. If you have specific products you prefer us to use, please let us know, and we’ll be happy to accommodate.
3. Are your cleaning products safe for pets and children?
Absolutely. We prioritize the safety of your family, including your pets, by using non-toxic, eco-friendly cleaning products. These products are effective at cleaning while being gentle and safe for everyone in your home or office.
4. How do I schedule a cleaning service?
Scheduling a cleaning service with us is easy! You can fill out our online form on the “Contact Us” or “Get a Quote” page, or you can give us a call. We’ll work with you to find a convenient time that fits your schedule.
5. What areas do you serve?
We proudly serve Seattle, Bothell, Lynnwood, Everett, Mukilteo, Bellevue, Issaquah, and the surrounding areas. If you’re unsure whether we cover your location, please contact us to check availability.
6. How much do your services cost?
Our pricing is customized based on the size of your home or office, the type of service you need, and the frequency of cleaning. To get an accurate quote, please fill out our “Get a Quote” form, and we’ll provide you with a personalized estimate.
7. Do you offer one-time cleaning services, or do I need to sign up for a recurring plan?
We offer both one-time cleaning services and recurring plans. Whether you need a deep clean before a special event or regular upkeep, we can tailor our services to meet your needs.
8. What if I’m not satisfied with the cleaning service?
Your satisfaction is our top priority. If you’re not completely satisfied with our service, please let us know within 24 hours, and we’ll return to make it right at no additional charge.
9. What happens if something gets damaged during the cleaning?
We treat your home or office with the utmost care. However, in the rare event that something gets damaged, we are fully insured and will work with you to resolve the issue quickly and fairly.
10. Can I trust your cleaning staff in my home or office?
Yes, all our cleaning staff are thoroughly vetted, trained, and background-checked. We take great care in hiring trustworthy and professional individuals who are committed to providing excellent service.
11. What is your cancellation policy?
We understand that life happens, and you may need to reschedule or cancel a cleaning appointment. We ask that you give us at least 24 hours’ notice to avoid any cancellation fees. This allows us to adjust our schedule and accommodate other clients.
12. How can I prepare for your cleaning team’s arrival?
To help our team focus on cleaning, we recommend tidying up any personal items or clutter before our arrival. If you have specific areas you’d like us to focus on, please let us know in advance.
If you have any other questions or need more information, please don’t hesitate to reach out. We’re here to help make your cleaning experience as seamless and satisfying as possible!